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At Silver Grove Jewelry, we take pride in carefully packaging and delivering your pieces safely and efficiently. Please review our shipping policy below for full details.

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Processing Time

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• All orders are processed within 2–5 business days (excluding weekends and holidays).

• Custom or made-to-order pieces may require 7–14 business days for production before shipment.

• You will receive a confirmation email with tracking information once your order has shipped.

If we experience a high volume of orders or unexpected delays, we will notify you via email.

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Shipping Rates & Delivery Estimates

 

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times (after processing):

• Standard Shipping (Domestic): 3–7 business days

• Expedited Shipping (Domestic): 2–3 business days

• International Shipping: 7–21 business days (varies by country)

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

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Domestic Shipping​

 

We ship within the United States using trusted carriers such as USPS, UPS, or FedEx. Tracking information will be provided once your order ships.

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International Shipping

 

Silver Grove Jewelry ships worldwide. Please note:

• Customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

• Delivery times may be extended due to customs clearance procedures.

• We are not responsible for delays caused by customs.

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Order Tracking

 

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

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Lost or Stolen Packages

 

Silver Grove Jewelry is not responsible for lost or stolen packages marked as delivered. If your package is missing:

1. Check with neighbors or your local post office.

2. Contact the shipping carrier directly using your tracking number.

3. If you need assistance, please contact us at [your email address], and we will do our best to help.

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Incorrect Shipping Information

 

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at [your email address]. Address changes cannot be guaranteed after an order has been processed.

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Damaged Items in Transit

 

If your order arrives damaged:

• Contact us within 48 hours of delivery.

• Provide clear photos of the damaged item and packaging.

• We will work quickly to resolve the issue with a replacement or refund.

Contact Us

For any shipping-related questions, please contact:

Silver Grove Jewelry
Email: [your email address]
Business Hours: Monday–Friday, 9am–5pm (EST)

If you'd like, I can also create a matching Return & Refund Policy to pair with this for your website so everything sounds cohesive and professional.